![]() A service restaurant ensures the waiters are prompt to top up the wine glasses at ALL TIMES. Couldn't operate the credit card machine.Ħ. The steak was cold by then and there was no offer to make amends with the customer for the appalling service.ĥ. They then took away the sides and sauce, made the customer wait 20 minutes before the new sides and sauce were individually served. To add insult to injury, it took 2 waiters and 10 minutes to sink in that the order was wrong when we brought it up. Again, the restaurant was NOT busy so surely you are able to check the dockets properly? This is not Hell's Kitchen.Ĥ. Orders were repeated to us, and then came out wrong. NOT try to push wines at ridiculous prices because the ones we wanted was not available.ģ. Standard customer service practice - if you value your customers' time and custom - would have been to offer the next available wine at the price point we asked for. ![]() Only after 15 minutes of having our orders taken we were told they did not have a variety of wines because they are winding down the outlet to move elsewhere. The wine we wanted was not available, but we were not told about it when we ordered. Service is slow for the establishment it is supposed to be, and with so few customers to be attended to.Ģ.
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